FAQ

Where do you deliver?

We deliver within the United States. Available delivery addresses are shown at checkout. We do not currently offer international delivery.

How much is shipping?

Standard shipping is $5 per order. There is currently no purchase threshold for free initial shipping. Eligible return and exchange shipping are free.

How long will my order take?

Normal processing takes 1–2 business days, followed by an estimated 5–8 business days in transit. The usual total is 6–10 business days. Weekends and U.S. federal holidays are excluded; delivery dates are estimates.

How can I track my order?

We provide tracking details in the dispatch notification. Contact support@beautonyhome.com with your order number if you need help locating them.

Can I cancel or change my order?

Contact us promptly before dispatch. We can cancel an unshipped order or make changes where possible. After dispatch, eligible items can be returned under our Return & Refund Policy.

Can I return or exchange an item?

Yes. Request an eligible return or exchange within 30 days of delivery. Change-of-mind items should be unused, clean and complete. Damaged, defective or incorrect items are handled separately so those conditions do not remove your rights.

Who pays return and exchange shipping?

We provide a prepaid label for eligible returns and exchanges. Shipping the replacement is also free. We do not charge a restocking fee. Contact us before sending anything back.

When will I receive my refund?

We complete the return inspection and issue an eligible refund within 5 business days of receiving the parcel. Your payment provider may need additional time, often up to 10 business days, to post it.

Do you refund the original delivery charge?

For an eligible return of the entire order, yes. For a partial change-of-mind return, the original delivery charge remains. If the issue is our error or a defective or incorrect item, we refund shipping charges attributable to that item.

Are props in the photos included?

Only items explicitly listed in the product’s included contents are supplied. Food, dishes, pot lids, bottles, sponges and other styling props are not included unless stated.

Are all products dishwasher safe?

No universal care instruction applies to every product. Follow the actual product’s listed care instructions. Do not assume dishwasher, microwave or oven compatibility from a photograph.

How do I contact you?

Email support@beautonyhome.com or call +1 423-963-2680. Our hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding weekends and U.S. federal holidays.