Refund policy

Last updated: October 8, 2026

At Beau Tony Home, eligible purchases may be returned or exchanged within 30 calendar days of delivery. We provide free return shipping and free exchange shipping within the United States. We do not charge a restocking fee.

Return eligibility

To request a change-of-mind return or exchange, contact us within 30 days of delivery. Items should be unused, clean and in their original condition, with included parts and accessories. Please use the original packaging where available, or suitable protective packaging. Provide your order number or another proof of purchase.

Items damaged through misuse, unauthorized modification or ordinary wear are not eligible for change-of-mind returns. These conditions do not limit your rights if an item arrives damaged, defective, incorrect or materially different from its description. Opening packaging to inspect an item does not, by itself, prevent a return.

How to return an item

Email support@beautonyhome.com with your order number, the item concerned and whether you prefer a refund or exchange. For damaged or incorrect items, photographs can help us resolve the issue, but contact us if you cannot provide them.

We will provide return instructions, a prepaid shipping label and the appropriate return address. Please use the supplied label and keep your drop-off receipt. Send the parcel within 14 calendar days after receiving the return instructions; tell us if you need additional time. Do not mail returns to our business contact address without instructions, as it may not be the designated return location.

There is no return-label charge or deduction for eligible returns. Contact us before purchasing your own postage so we can arrange a prepaid label or agree on reimbursement.

Exchanges

We accept eligible exchange requests within the same 30-day window. Return shipping and shipping of the replacement are free. Replacements are subject to availability; if the requested item is unavailable, you may choose an available alternative or a refund. Any price difference will be explained and agreed with you before an alternative is sent.

Damaged, defective or incorrect items

Please contact us as soon as you notice a problem. We will work with you on an appropriate replacement, refund or other remedy, without charging return shipping or restocking fees. Do not discard the item or packaging before contacting us, where reasonably possible. A delayed report does not remove rights provided by applicable law.

Refund amounts and timing

After receiving the return, we will complete inspection and issue the eligible refund within 5 business days. If there is a problem with eligibility, we will explain it within that period. Refunds are issued to the original payment method and include the amount paid for the returned item and associated refundable taxes.

For an eligible return of the entire order, we also refund the original standard shipping charge. For a partial change-of-mind return, the original shipping charge is not refunded. When a return is caused by our error, a defect or an incorrect item, we refund any shipping charges attributable to the affected item. Return postage remains free in all eligible cases.

Your bank or payment provider may take additional time, often up to 10 business days, to post a refund. Contact us if a refund has not appeared after that time. Mandatory statutory refund deadlines take precedence where they are shorter.

Contact

Beau Tony Home — operated by beau tony Japanese food LLC
Email: support@beautonyhome.com
Phone: +1 423-963-2680
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time; closed weekends and U.S. federal holidays.